Retrun -Refund Policy

Return & Refund Policy

At Agarwal Associations, customer satisfaction is our top priority. We aim to provide high-quality groceries and a smooth shopping experience. This Return & Refund Policy explains when and how you can request returns or refunds.

1. Return Eligibility

You can request a return only under the following conditions:

• You received a damaged or spoiled grocery item
• You received the wrong product
• Items are missing from your order
• Expired products were delivered

Note: Perishable items like vegetables, fruits, dairy, bread, meat, and frozen products must be reported within 2 hours of delivery.

2. Items Not Eligible for Return

• Opened or used products
• Products damaged by the customer
• Items returned without original packaging (if applicable)
• Perishable food items reported late
• Products purchased during clearance sale
• Wrong product ordered by the customer

3. How to Request a Return

You can raise a return request by contacting our support team within the allowed time frame.

• Provide your order ID
• Share photos of the damaged/expired/wrong product
• Explain the issue clearly

Our support team will verify the issue and approve/reject the return based on policy guidelines.

4. Refund Policy

Refunds are issued under the following conditions:

• Order cancelled before processing
• Product returned and verified
• Product out of stock and payment already made

Refunds will be processed using the same payment method used during the purchase. It may take **3–7 business days** for the amount to reflect in your account.

5. Replacement Policy

If a product is damaged or expired, we may offer a replacement instead of a refund, depending on product availability.

6. Order Cancellation

• Orders can be cancelled before packing/shipping.
• Once an order is out for delivery, it cannot be cancelled.
• Refund for cancelled orders will be processed within **24–48 hours**.

7. Contact Information

For return/refund queries, contact our support team:
Email: support@agarwalassociations.shop
Timing: 9:00 AM – 9:00 PM (Mon–Sun)